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Dale & Co. Solicitors Lincoln

Specialist Solicitors in Family Law, Divorce,
Property, Conveyancing, Probate, Wills and Powers of Attorney.

DALE & Co. Solicitors Lincoln
Richard Dale
Solicitor Director

Complaints Procedure

(V.14.05.18) COMPLAINTS PROCEDURE

If you have a complaint, please contact the person dealing with your case - preferably in writing or by email with full details of your complaint setting out :-

  • What you think we got wrong
  • What you seek to achieve as a result of your complaint

You should explain in your letter why you were still not satisfied. A review may involve :-

  • The complaint Handler reviewing their decision.
  • Another Handler reviewing the complaint.
  • Independent mediation. We will let you know how long this process will take and what will be involved.

If you remain dissatisfied, you may contact the Legal Ombudsman

  • By post at Edward House, Quay Place, Birmingham B1 2RA
  • By telephone 0300 555 0333
  • enquires@legalombudsman.org.uk.

Alternative complaints bodies can deal with complaints about legal services should both you and this firm so wish.

Last Updated: Thursday 25th April 2019


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