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Our standards, terms and conditionsWe aim to offer all our Clients an efficient, effective and personal service and we are confident that we shall do so in this case. Our aim is to agree objectives with you at the outset and achieve those objectives. In cases where this is not possible an explanation will be given to you. We will seek to communicate with you in a prompt and effective manner. You will be kept informed of all developments in your case and copies of all relevant letters will be provided to you. When you telephone the person handling your case will take the call if possible. You will appreciate that this will not always be feasible and then the relevant secretary/assistant will speak to you.Our charges will be calculated on the basis of the time spent dealing with this matter. Our charging rates (excluding VAT) are as follows: Directors - £170.00 per hour; Assistant Solicitors, Legal Executives & Executives - £150.00 per hour; Legal Assistants - £120.00 per hour - plus disbursements and expenses. (Disbursements are payments we make on your behalf to others involved in the case). We will notify you of disbursements incurred as we go along. Time spent on your matter includes time on the telephone, reading incoming post, dictating outgoing letters, preparing file notes of meetings, perusing documents, drafting documents, preparing instructions and briefs to Counsel, researching law where necessary, attending conferences with Barristers, attendance at Court, meetings with you, meetings with the other person in your case or other people connected with the case, taking statements from witnesses and so on. Letters and telephone calls are charged at 10% of the hourly rate unless they take longer than 6 minutes in which case they are charged by time spent. Late Payment of Accounts and Interest: We charge interest at 8% on unpaid accounts from one month after delivery. If you ask to pay by instalments, we will normally charge interest on unpaid balances. We will estimate how many hours will be required to deal with your matter but will inform you if this estimate changes as your matter proceeds. Alternatively, we may agree a fixed fee with you. We would normally request a payment on account at the beginning of the matter and deliver interim bills to you at regular intervals. We are sure you will understand that in the event of a payment not being made we reserve the right to decline to act and that the full amount for the work done up to date will be charged to you. Payment of bills is requested within 28 days of the date of the invoice. We will charge interest on any late payments. COMPLIANCE WITH MONEY LAUNDERING REGULATIONSAll Solicitors firms are subject to Regulations to combat money laundering. We have to ask you to produce two pieces of identity to comply with these Regulations. We need to see either your passport or driving licence or local employers identity card with photograph or bank card with photograph or confirming your identity AND one of the following: utility bill, Council Tax Demand, Inland Revenue Notice of Coding, bank or credit card statement. Any document with your current address on it must not be more than 3 months old. If this presents a problem please contact the person handling your case. We are not able to receive money from you into our client account until we receive the appropriate documents as set out above. We are not able to receive more than £250.00 in cash from you in one transaction. In some circumstances, we may be obliged by law to provide details of your financial affairs to a Government organisation and we will not be able to discuss this with you. This will override our duty of confidentiality to you.QUERIES AND CONCERNSShould there be any aspect of the service with which you are unhappy or if a problem arises at any time, please make an appointment to come and discuss this with the person who is handling your case in order that we can discuss your concerns and if possible, resolve the issue. If that does not provide the solution please contact our Complaints Manager who handles clients’ concerns, which cannot be resolved informally. A Complaints Procedure form will be given to you on request.CONCLUSION AND STORAGE OF YOUR FILEWhen your case concludes we will tell you the outcome and anything else you need to do including whether you need to look at the matter again in the future. We will return any of your property, unless you ask us to store it, and account to you for any outstanding money. We will keep your file of papers for a minimum of 6 years, after which time it may be destroyed. If you require your file of papers after conclusion of your case we may charge a fee of £50.00 plus VAT for retrieval of your papers.OUR RIGHT TO EXERCISE A LIENPlease note, in certain circumstances, we may have the right to exercise a lien over your file and refuse to release it to you until all outstanding costs in relation to your matter have been paid. This would apply for example, if you decided to cease your instructions to us and continue with the matter on your own or in the event that you decided to instruct alternative solicitors part way through your matter.BANKING ARRANGEMENTSWe will not be liable for any losses you may suffer as a result of a banking failure.This firm banks with Lloyds TSB and the Bank of Scotland and your money deposited with us will be held by us with one or both of those banks. The £50,000.00 FSA compensation scheme applies to you as an individual so if you hold other money with one of those banks the limit remains £50,000.00. Remember some banks have different brands so check with your bank or FSA for more information. SOLICITORS’ FINANCIAL SERVICES (CONDUCT OF BUSINESS) RULES 2001We are not authorised under the Financial Services and Markets Act 2000 but we are able, in certain circumstances, to offer a limited range of investment services to clients because we are members of the Law Society. We can provide these investment services if they are an incidental part of the professional services we have been engaged to provide.LIMITATION OF LIABILITYDale & Co.'s liability for both contentious and non-contentious work shall be limited to £3 million unless otherwise agreed in writing. At the client’s request a higher limit of liability may be agreed by Dale & Co. subject to the client indemnifying Dale & Co. of the increased insurance premium to cover the increased risk.CONVEYANCING FEESSALEIf we have reached the stage whereby we have taken instructions; received title documents; deduced title and sent out Contract papers then our fees would be 25% of the fee quoted plus VAT and any disbursements incurred. If we have reached the stage whereby we have done the above work and in addition replied to Preliminary Enquiries; obtained your signature to the Contract documentation in readiness for exchange then our fees would be 50% of the fee quoted plus VAT and any disbursements incurred. Thereafter, if the Contract is exchanged, then all parties are committed to the Sale and should you no longer wish to proceed then you would be penalised financially under the terms of the Contract and our full fee as quoted will be payable. PURCHASE: If we have reached stage whereby we have taken instructions; received the Contract documentation; investigated the title, raised Preliminary enquiries and requested the Search fees then our fees would be 25% of the fee quoted plus VAT and any disbursements incurred. If we have reached the stage whereby we have done the above work and in addition received replies to Preliminary Enquiries received Mortgage Instructions perused papers and obtained your signature to the Contract and ancillary documentation in readiness for exchange then our fees would be 50% of the fee quoted plus VAT and any disbursements incurred. Thereafter, if the Contract is exchanged, then all parties are committed to the Purchase and should you no longer wish to proceed then you would be penalised financially under the terms of the Contract and our full fee as quoted will be payable. RE-MORTGAGE: If we have reached the stage whereby we have taken instructions; received your title deeds, deduced title and received a mortgage offer then our fees would be 25% of the fee quoted plus VAT and any disbursements incurred. If we have reached the stage whereby we have done all the above work and in addition received the result of the searches, signed you to the Mortgage deed and prepared Completion statement and signed you to the Mortgage documentation then our fees would be 50% of the quoted fee plus VAT and any disbursements incurred. UNFORESEEN ADDITIONAL WORK AND OUR CHARGESWe will inform you if any unforeseen extra work becomes necessary, which will increase our charges above our estimate (for example due to unexpected difficulties, or if your requirements or the circumstances change during the matter).We will also inform you in writing of the estimated costs of any such extra work and will obtain your agreement to being responsible to pay for such costs before we undertake the same. PROBATE AND THE ADMINISTRATION OF ESTATESOur charges will be calculated on the basis of the time spent dealing with your matter. An account will be rendered upon receipt of the Grant of Probate, thereafter at intervals of three months and finally upon the winding up of the Estate. In addition, if we act as an Executor there will be a charge of 0.75% of the value of any residence and 1.5% of the value of the gross estate less the residence. However, if we do not act as an Executor there will be a charge of 0.5% of the value of any residence and 1% of the value of the Estate less any residence.DEBT COLLECTIONPrior to issue of proceedings or the case being defended, a successful recovery of the debt our fees will be 15% of the debt successfully recovered plus VAT with a minimum of £150.00 + VAT.Our charges for issuing proceedings are as follows: Claims up to £3,000.00: pound;300.00 + VAT + disbursements Claims between £3,000.00 - £6,000.00: £600.00 + VAT + disbursements Claims between £6,000.00 - £10,000.00: £700.00 + VAT + disbursements Our additional charges for obtaining County Court Judgment against the Defendant in an independent action are as follows: Claims up to £3,000.00: £300.00 + VAT + disbursements Claims between £3,000.00 - £6,000.00: £600.00 + VAT + disbursements Claims between £6,000.00 - £10,000.00: £700.00 + VAT + disbursements For any additional work our charges will be calculated on the basis of the time spent dealing with additional work in the matter. Share Sale AgreementsA share sale agreement can allow you to acquire the assets of a business with minimal disruption. Share sales include all past, present and future liabilities. We can advise you fully to make the best decision for your business and its future. Business Sales and PurchasesWe tailor our service to your needs to ensure that we understand your business, in order to best advise you if buying, selling or leasing commercial property. Dale & Co.'s no-nonsense advice will help you to complete your commercial Conveyancing smoothly and stress-free - our highly experienced team’s commercial acumen will ensure confidence.
Need a debt collecting?If you would like us to help to recover your debts, you will need the following information:
Your debtors:
To find out how we can help, send this information to: |
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